Another group that was shown to be lost in the shuffle of remote work is Gen Z. The Microsoft report revealed this group was more likely to feel isolated, struggle with making a quality home work environment and feel less connected with work. As the...
You're in a time crunch trying to get a project done, and you need your computer to work right now. The computer doesn’t care and is thwarting every DIY troubleshooting method you’ve tried. With a sigh of dread you contact customer service. After a grueling...
I called AAA to get a car towed last month, the subcontractor who moved the car was fantastic - everything that I could possibly want in a tow-truck driver on what was (obviously) a bad day. After he had backed the car into my narrow...
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
Make managing your remote customer service team easier with CSAT.AI....
When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be new...
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....
Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one. ...
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....