We take care of a significant amount scoring right from the get-go! The rest we learn along the way – gradually incorporating your company specifics into our algorithms to improve accuracy.
Note*: If your organization has multiple names – [Widgets of the world] with subsidiary companies [Widgets of the Pacific Northwest and Puppyfeet Rainboots] we need to know that these accounts are officially associated with each other and to get the accounts merged properly. This often takes a little human intervention. We are on top of it! This is one of the reasons we might contact the administrator of your accounts.
NPS, CES, and CSAT: What is your go to metric?