Manual QA for customer service is tedious, labor intensive, prone to errors and costly. Typically, only 2% to 4% of email, chat, and phone engagements are audited. This affects metrics, agent sentiment and customer satisfaction. CSAT.AI combines the best of human and artificial intelligence to create an automated, proactive – in the moment QA process and improves customer experience in real time.
How it works – Realtime!
What our clients say!
Predict CSAT Scores without Pesky Surveys as most Customers don’t leave Feedback, they just leave.
CX
- Proactive feedback improves customer experience.
- Realtime and Proactive – In the moment feedback for agents.
- Grammar, Offensive Language Alert.
- Score breakdown by metrics now with Customer Sentiment Analysis!
- Agent Harassment notifications in real time.
Customers can be… rude, not just a little bit, but aggressive and even mean. CSAT.AI informs managers when the customers misbehaved, the managers could be flagged to consult with the agents. This gives the agents a moment to relax, catch their breath and reduce stress, know that they matter. Ultimately STOPs agent churn.
Agent Scorecard
CSAT.AI Keeps the SCORE. Now your managers and agents spot trends across the entire contact center or delve into the progress of an individual agent.
- WOW! Service
- Query Resolved
- Empathy
Getting started is easy
If you have 10 agents or 100s we have you covered. These tools are meant to help agents know if they are doing a good job and providing the opportunity to fix any issue before ending the engagement. This is how we feel about you too!
Features
Availability
Email Evaluation
Email Evaluation
Chat Evaluation
Chat Evaluation
Zendesk Integration
Zendesk Integration
Google Chrome Integration
Google Chrome Integration
API Support
API Support
