Customer Service QA and CX Platform Built for Zendesk!

QA Automation, AI-Powered CSAT Surveys and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service.
One Click Installation – Support, Social Media & Chat
Schedule Demo

Train agents, review interactions and dig deep into your CX – Automated with AI.

  • First Contact Resolution Rate: 85% or higher
  • Increase CSAT Score by: up to 21%
  • Reduce QA and Agent Training Costs: up to 50%.
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Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance + automated evaluation.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

  • WOW! Service
  • Empathy
  • Solution
100% Customizable metrics, Build your own phrase-based metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Live Agent Coaching
Live Agent Coaching
Email, Chat, SMS & Social Media Auto Evaluation
Email, Chat, SMS & Social Media Auto Evaluation
Customer Sentiment Journey with Real-time Analysis
Customer Sentiment Journey with Real-time Analysis
AI-Powered CSAT Surveys & Zendesk Survey Integration
AI-Powered CSAT Surveys & Zendesk Survey Integration
English, Spanish and French Language Support
English, Spanish and French Language Support
Salesforce Integration
Salesforce Integration
Ask us about our Third Party & Custom Integrations.

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