Customer Service QA and CX Platform Built for Zendesk!

In-the-moment analysis prevents bad customer experience and turns every customer interaction to WOW! service.
One click installation – Support, Social Media & Chat
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Train agents, review interactions and dig deep into your CX – Automated with AI.

  • First Contact Resolution Rate: 85% or higher
  • Increase CSAT Score by: up to 21%
  • Reduce QA and Agent Training Costs: up to 50%.
Learn more
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What our clients say!

“I’ve been very happy with CSAT.AI so far. I’ve tried many QA services, and this is the only one I’ve found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide… I look forward to continued optimizations with CSAT.AI!”

Maggie, Director ~ Customer Support 

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Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance and automated evaluation, and supervisors can easily monitor and intervene in live conversations.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

  • WOW! Service
  • Query Resolved
  • Empathy
WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Email & Chat Evaluation
Email & Chat Evaluation
SMS & Social Media Evaluation
SMS & Social Media Evaluation
Customer Sentiment Analysis
Customer Sentiment Analysis
Zendesk CSAT Survey Integration
Zendesk CSAT Survey Integration
Spanish and French Language Support
Spanish and French Language Support
Salesforce Integration
Salesforce Integration
Ask us about our Third Party & Custom Integrations.

CSAT.AI in the News

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