CSAT.AI - Zendesk Quality Assurance & CX - Realtime Agent Coaching & Analytics

Customer Service QA and CX Platform Built for Zendesk!

In-the-moment analysis prevents bad customer experience and turns every customer interaction to WOW! service.

One click installation – Support, Social Media & Chat

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Train agents, review interactions and dig deep into your CX – Automated with AI.

First Contact Resolution Rate: 85% or higher
Increase CSAT Score by: up to 21%
Reduce QA and Agent Training Costs: up to 50%.

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What our clients say!

“I’ve been very happy with CSAT.AI so far. I’ve tried many QA services, and this is the only one I’ve found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide… I look forward to continued optimizations with CSAT.AI!”

Maggie, Director ~ Customer Support

Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance and automated evaluation, and supervisors can easily monitor and intervene in live conversations.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

WOW! Service
Query Resolved
Empathy

WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

Customer Service QA and CX Platform Built for Zendesk!

Train agents, review interactions and dig deep into your CX – Automated with AI.

What our clients say!

Deliver Quality Customer Service Remotely

CSAT.AI Metrics

Getting started is easy

Features

Availability

Email & Chat Evaluation

Email & Chat Evaluation

SMS & Social Media Evaluation

SMS & Social Media Evaluation

Customer Sentiment Analysis

Customer Sentiment Analysis

Zendesk CSAT Survey Integration

Zendesk CSAT Survey Integration

Spanish and French Language Support

Spanish and French Language Support

Salesforce Integration

Salesforce Integration

Ask us about our Third Party & Custom Integrations.

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