Customer Service QA and CX Platform Built for Zendesk!

QA Automation, AI-Powered CSAT Surveys and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service.

One Click Installation – Support, Social Media & Chat

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Train agents, review interactions and dig deep into your CX – Automated with AI.

First Contact Resolution Rate: 85% or higher
Increase CSAT Score by: up to 21%
Reduce QA and Agent Training Costs: up to 50%.

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What our clients say!

“It’s a great addon for any company that desires to keep track of it’s Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT.AI is among the best!!”

Keith Khoshaba, Head of Customer Service, Cosmo

Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance + automated evaluation.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

WOW! Service
Empathy
Solution

100% Customizable metrics, Build your own phrase-based metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Customer Service QA and CX Platform Built for Zendesk!

Train agents, review interactions and dig deep into your CX – Automated with AI.

What our clients say!

Deliver Quality Customer Service Remotely

CSAT.AI Metrics

Getting started is easy

Features

Availability

Live Agent Coaching

Live Agent Coaching

Email, Chat, SMS & Social Media Auto Evaluation

Email, Chat, SMS & Social Media Auto Evaluation

Customer Sentiment Journey with Real-time Analysis

Customer Sentiment Journey with Real-time Analysis

AI-Powered CSAT Surveys & Zendesk Survey Integration

AI-Powered CSAT Surveys & Zendesk Survey Integration

English, Spanish and French Language Support

English, Spanish and French Language Support

Salesforce Integration

Salesforce Integration

Ask us about our Third Party & Custom Integrations.

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