Manual QA for customer service is tedious, labor intensive, prone to errors and costly. Typically, only 2% to 4% of email, chat, and phone engagements are audited. CSAT.AI combines the best of human and artificial intelligence to create an automated, proactive – in the moment QA process and improves customer experience in real time.

What our clients say!

“I’ve been very happy with CSAT.AI so far. I’ve tried many QA services, and this is the only one I’ve found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide… I look forward to continued optimizations with CSAT.AI!”

Maggie, Director ~ Customer Support 

Customers can be… rude, not just a little bit, but aggressive and even mean. CSAT.AI informs managers when the customers misbehaved, the managers could be flagged to consult with the agents. This gives the agents a moment to relax, catch their breath and reduce stress, know that they matter. Ultimately STOPs agent churn.