A Customer Service QA and CX Platform Built for Today!

CSAT.AI stops bad customer service by enabling your agents to fix an interaction before it ends with in-the-moment analysis.
Now available on Zendesk Support & Chat platform.
Schedule Demo

Train agents, review interactions and dig deep into your CX – Automated with AI.

  • First Contact Resolution Rate: 80% or higher
  • Increase CSAT Score by: up to 21%
  • Reduce QA and Agent Training Costs: up to 50%.
Learn more
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Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance and automated evaluation, and supervisors can easily monitor and intervene in live conversations.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

  • WOW! Service
  • Query Resolved
  • Empathy
WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Email & Text Evaluation
Email & Text Evaluation
Chat & Social Media Evaluation
Chat & Social Media Evaluation
Customer Sentiment & Feedback Analysis
Customer Sentiment & Feedback Analysis
Zendesk Integration
Zendesk Integration
Salesforce Integration (coming soon)
Salesforce Integration (coming soon)
Ask us about our Third Party & Custom Integrations.

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