CSAT.AI runs as an extension on the browser sidebar. We recommend starting with CSAT – QA, get a holistic view of your customer service landscape. With the agent scorecard, you can measure your agent’s performance and create a better coaching and mentoring program. CSAT – CX scores agents while they interact with customers in real time. Agents see how they are being scored and can improve those scores proactively with each customer engagement.
CSAT.AI Keeps the SCORE. Now your managers and agents spot trends across the entire contact center or delve into the progress of an individual agent.
If you have 10 agents or 100s we have you covered. These tools are meant to help agents know if they are doing a good job and providing the opportunity to fix any issue before ending the engagement. This is how we feel about you too!