Customer Service QA and CX Platform Built for Zendesk!

QA Automation, AI-Powered CSAT Surveys and Sentiment Analysis integrated to proactively improve customer service with live feedback for your agents.
One click installation – Support, Social Media & Chat
Schedule Demo

Train agents, review interactions and dig deep into your CX – Automated with AI.

  • First Contact Resolution Rate: 85% or higher
  • Increase CSAT Score by: up to 21%
  • Reduce QA and Agent Training Costs: up to 50%.
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Deliver Quality Customer Service Remotely

Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance and automated evaluation, and supervisors can easily monitor and intervene in live conversations.

See How CSAT.AI Enables Remote Agent

CSAT.AI Metrics

  • WOW! Service
  • Empathy
  • Solution
100% Customizable metrics, Build your own phrase-based metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Live Agent Feedback
Live Agent Feedback
Email, Chat, SMS & Social Media Evaluation
Email, Chat, SMS & Social Media Evaluation
Customer Sentiment Journey with Real-time Analysis
Customer Sentiment Journey with Real-time Analysis
AI-Powered CSAT Surveys & Zendesk Survey Integration
AI-Powered CSAT Surveys & Zendesk Survey Integration
English, Spanish and French Language Support
English, Spanish and French Language Support
Salesforce Integration
Salesforce Integration
Ask us about our Third Party & Custom Integrations.

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