CSAT.AI Keeps the SCORE. Now your managers and agents spot trends across the entire contact center or delve into the progress of an individual agent.
CSAT.AI runs within Zendesk as an extension on the side bar. We recommend starting with CSAT.AI – QA, get a holistic view of your customer service landscape. With the agent scorecard, you can measure your agent’s performance and create a better coaching and mentoring program.
If you have 10 agents or 100s we have you covered. These tools are meant to help agents know if they are doing a good job and providing the opportunity to fix any issue before ending the engagement. This is how we feel about you too!