CSAT.AI runs on Zendesk and is extremely easy to use. Use CSAT.AI (QA), get a holistic view of your customer service landscape at the end of every engagement. With the agent scorecard, you can measure your agent’s performance and create a better coaching and mentoring program. CSAT.AI (CX) scores the interactions during their engagements with customers. Agents see their scores in real time and can improve those scores proactively with each customer engagement.
CSAT.AI Keeps the SCORE. Now your managers and agents spot trends across the entire contact center or delve into the progress of an individual agent.
If you have 10 agents or 100s we have you covered. These tools are meant to help agents know if they are doing a good job and providing the opportunity to fix any issue before ending the engagement. This is how we feel about you too!