Don’t stress about managing your team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self trained with gamified guidance automated through evaluations which supervisors can easily monitor thus intervene in real time.
“I’ve been very happy with CSAT.AI so far. I’ve tried many QA services, and this is the only one I’ve found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide… I look forward to continued optimizations with CSAT.AI!”
No spreadsheets, No separate applications. Just login to your Customer Support CRM or CSAT.AI Dashboard to review your customer and agent experiences.
The CSAT.AI platform allows supervisors to see feedback in real time. When an agent is abused or a customer threatens legal action against your company, browser enabled alerts can prompt your immediate response so you may jump into the conversation, provide moral support to the agent through counselling or notify legal or other relevant departments.