Author: Kellyne Clapper

Another group that was shown to be lost in the shuffle of remote work is Gen Z. The Microsoft report revealed this group was more likely to feel isolated, struggle with making a quality home work environment and feel less...

I called AAA to get a car towed last month, the subcontractor who moved the car was fantastic - everything that I could possibly want in a tow-truck driver on what was (obviously) a bad day. After he had backed...

One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused...