Customer Satisfaction Blog
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Gain Ground Managing Hybrid Contact Centers
Another group that was shown to be lost in the shuffle of remote work is Gen Z. The Microsoft report revealed this group was more likely to feel isolated, struggle with making a quality home work environment and feel less...
Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed
Updated 2021 (originally published Sept 2019) Machine learning based tech is becoming more sophisticated with virtual influencers, robot assistants, AI making appointments by phone. Talking AI in customer service, it's not ironic to mention feelings, because it's humans that this...
Saintly Customer Service in a Survey World
I called AAA to get a car towed last month, the subcontractor who moved the car was fantastic - everything that I could possibly want in a tow-truck driver on what was (obviously) a bad day. After he had backed...
Face the New Changes in CX and EX in Customer Service (Updated)
Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole...
QA, CX and EX for your Remote Customer Service Team – We Can Help
Make managing your remote customer service team easier with CSAT.AI...
Crisis as Catalyst: Managing Your Remote Customer Service Team
When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of...
Humor Creativity And Empathy In Customer Service: Know How To Read The Room
Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one...
Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships...
CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend
Welcome to CSAT.AI for customer experience and quality assurance, your new best friend.
With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide...