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AI is changing Customer Service forever, for the better.

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has be...

Customer Satisfaction Blog

How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. But, it isn’t that easy. &nbs...

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