Customer Satisfaction Blog
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What Are the QA Metrics and Terms in a Call Center?
QA metrics are important for gauging and maintaining quality and thereby customers. Contact center analytics can track and parse many of these alphabet soup metrics...
Unlock Better Customer Feedback and Service Agent Scoring With These Tips
In today's highly competitive business landscape, customer service is the differentiator between brands. There are ways to unlock better customer feedback and service agent scoring to keep a competitive service edge...
Generation X: What Makes This Awesome Generation Different and Valuable
With all the talk of Gen Z vs Boomers or the differences between Gen Z and Millennials, it's important not to forget the most awesome Generation - Generation X. In this blog post, we will discuss what makes Generation...
5 Social Media Strategies To Help You Forge Powerful Connections With Gen Z
As a customer service leader you know that providing great customer experience is essential to the success of your business. According to research it’s Gen Z that follows brands most on social media at 61% compared to 53% of Millennials...
How To Ensure Your Customers Get The Right Answer
The right answer benefits both your business and your customer. It's especially good when that answer comes via the first contact...
Unlock the 5 Secrets of CX Gen Z Wants from Brands
With its large population size (over 70 million) and increasing purchasing power ($143 billion annually), of course brands are eager to connect with Gen Z customers. To engage this generation, it's important to unlock these 5 secrets of the CX...
How AI Support Apps on Zendesk Help Your CX and EX Now
You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps available on Zendesk that integrate with what you already use. Your company doesn’t...
How Agile Principles Can Transform Your CX
Agile principles are a powerful tool for improving customer service through collaboration, adaptation, ownership and responsiveness...
Can Generative AI Like ChatGPT Provide Value to Contact Centers?
For the customer service industry, how can generative AI tools like ChatGPT impact the future of contact centers?...