Hybrid Contact Center Tag

customer service work from home POC Agent wearing headset working

25 Jan Contact Center Work From Home vs Hybrid Work and the Return to Office Struggle

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

There’s a lot of talk around the work from home and return to office debate. What’s fueling it and where it’s happening is part of the discussion. But does this debate apply to the contact center work from home model? ...

CX Leader Managing a Hybrid Contact Center Remotely on her couch, pretty woman in nice home looking happy and comfortable.Photo by Surface on Unsplash

14 Apr Gain Ground Managing Hybrid Contact Centers

Posted at 13:05h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites by Kellyne Clapper

Another group that was shown to be lost in the shuffle of remote work is Gen Z. The Microsoft report revealed this group was more likely to feel isolated, struggle with making a quality home work environment and feel less connected with work. As the...

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