04 Jan Segmentation of Holiday Customers and Key KPIs
You survived the holidays and you’ve got new customers! Now what? To make the most of these new relationships use segmentation of holiday customers to your advantage....
holiday buying season Tag
21 Dec Customer Service Heroes: 5 Happy Holiday Tales
The holiday season is rife with customer service horror stories from both customers and workers. But there are the wonderful ones that keep the seasonal spirit alive and well. Here are happy holiday tales of customer service heroes to draw inspiration and good vibes from...
01 Dec The 2021 Holiday Buying Season – Employee Shortages, Angry Customers and Rising Costs
The 2021 holiday buying season is riddled with post-pandemic challenges including. Let’s look at the current crazy state of affairs....