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CSATfor Customer Experience and Quality Assurance.AI

05 Feb CSAT.AI for Customer Experience and Quality Assurance, Your New Best Friend

Posted at 07:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites, QA Automation, QA Metrics by Cassandra Vincent

Welcome to CSAT.AI for customer experience and quality assurance, your new best friend. With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. CSAT.AI supports your agents with real time feedback enabling them to provide excellent customer experience....

21 Aug Disrupting Gender Inequality in Call Centers

Posted at 07:00h in Agent Training/Retention, Customer Satisfaction Blog, Favorites by Cassandra Vincent

Gender inequality and unequal pay have come to light with the help of things like the #MeToo movement and detailed worldwide studies on the state of gender disparity. These issues are common in the call center and contact center sector. How do we go...

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