generative AI - Smart Contact Center Solutions: QA, Customer Feedback & Analysis

image of injured female runner with coach as concept for customer friction, aka customer pain points

07 Jun Customer Friction: How to Identify Pain Points

Posted at 05:00h in Customer Satisfaction Blog, CX Journey by Cassandra Vincent

Friction is great when trying to remove layers of paint but it will also remove layers of your customers’ patience. Identifying customer friction, aka pain points, is part of the ongoing work of creating great customer experience and enduring customer relationships. ...

image of purple bowling ball next to bowling pins to reference aiming for a strike like preparing a quality SLA and tracking compliance to hit time targets

31 May Service Level Agreement Compliance: How to Track Your SLAs

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

Service Level Agreements (SLAs) are a necessary part of the business-customer relationship. They need to be created with both your company’s unique needs and the needs of your customers. However, there is little point in going through the trouble of creating these agreements if they...

Streamlining Customer Experience is a solution

24 May The Power of Streamlining Customer Experience

Posted at 05:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, QA Automation by Cassandra Vincent

Streamlining customer experience benefits businesses, their workers and their customers. Generative AI acts as a powerful streamlining tool improving efficiency and accuracy, driving decision-making and fostering innovation....

17 May New: Harness the Power of Generative AI Summaries with CSAT.AI

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

You know that your business needs to provide great customer service to compete. You also know that you need to allocate your human and monetary resources to tools that provide a great return for your investment. Now CSAT.AI can help your business save more time...

image of robot arm placing the letter block with both a 'C' and a 'G' into a line of blocks that would spell either chance or change to represent the impact of generative AI in the future of contact centers

08 Feb Can Generative AI Like ChatGPT Provide Value to Contact Centers?

Posted at 05:00h in Agent Training/Retention, CX Journey by Cassandra Vincent

For the customer service industry, how can generative AI tools like ChatGPT impact the future of contact centers?...

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generative AI Tag

07 Jun Customer Friction: How to Identify Pain Points

31 May Service Level Agreement Compliance: How to Track Your SLAs

24 May The Power of Streamlining Customer Experience

17 May New: Harness the Power of Generative AI Summaries with CSAT.AI

08 Feb Can Generative AI Like ChatGPT Provide Value to Contact Centers?