gamification Tag

Smart Survey happy CSAT.AI dog comforting worried dog

17 Aug 5 Ideas for Smarter Surveys that Provide Targeted Customer Service Data

Posted at 05:00h in CX Journey by Cassandra Vincent

Customers want you to know how they feel. They don’t want to be blindsided by an epic survey full of non applicable questions that interrupts them trying to get their issue solved. The key is smarter surveys that give you usable customer service data, while...

24 Apr Marvelous Customer Experience with Higher, Further, Faster Service

Posted at 07:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites, QA Automation by Cassandra Vincent

Captain Marvel is not only a powerful super heroine, her catchphrase has business applications - higher, further, faster. Take some tips from this superhero’s motto and raise your customer service game....

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