digital natives Tag

18 Apr Will Millennials and Gen Z be the Death of the Call Center?

Posted at 07:00h in Customer Satisfaction Blog, CX Journey, Favorites by Cassandra Vincent

Millennials and Gen Z are the largest customer base in history and their habits are pushing for more than just a rainbow unicorn latte. They want customer service on their terms. Could Millennials and Gen Z be the death of the call center? ...

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