The negative nickname of ‘cost center’ applied to contact centers works against the success of quality customer service. Recognize opportunities for contact center revenue and cost reduction. This helps get bosses on board with investing in customer service as a profitable sales tool. ...
You survived the holidays and you’ve got new customers! Now what? To make the most of these new relationships use segmentation of holiday customers to your advantage....
Customer service that stinks leaves a lasting impression. The Automated Menu Goes Round and Round Repetition may have been fun when you were three. “Play the song again, Dad!” As an adult trying to solve a problem it is maddening. In a post-COVID world the companies...
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....
Are your customers caught in a customer experience time loop? Your customer facing AI solutions, like chatbots, never tire of repetition. However, your customers and agents do....
If you make customers feel good they are likely to stay and more likely to share, like, subscribe, re-post and buy more....
Captain Marvel is not only a powerful super heroine, her catchphrase has business applications - higher, further, faster. Take some tips from this superhero’s motto and raise your customer service game....
Despite her best performance, the customer service script Jessie was required to use didn’t win her an Oscar and it didn’t answer the customer’s questions. Though they have some useful applications there are reasons not to use a script in customer service....
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