14 Jun 7 New Customer Experience Memes with Stats
Here are some customer experience memes I created based on stats to encourage raising your CX....
Customer loyalty Tag
27 Mar How to Create Great CX to Improve Customer Relationships
Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Does your company use these tips?...
03 Aug Happy Customers Feel Lucky: Learn From the Legacy of Lego
Lego receives in excess of 4 million customer calls per year. Many of those calls are for replacement pieces that customers have lost. Even though these are not the fault of the company, Lego does their best to accommodate and with style. These happy customers...
20 Jul CSAT vs NPS: Two Important Yet Often Confused Customer Service Metrics
Putting two important metrics in perspective and understanding why they are both measured with 5 examples each of CSAT vs NPS®....