work life balance Tag

We're not gonna take it - Turnover in Call centers

26 Oct Turnover in Call Centers – Why So Much?

Posted at 05:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites by Cassandra Vincent

Per The Quality Assurance & Training Connection (QATC) 2018 study, turnover in US contact centers alone is "between 30-45% which is more than double the average for all occupations in the U.S." Intense. There are many reasons why there is so much turnover in call centers. ...

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