UX Tag

Lyrics "Turn and face the strange ch-ch-changes to represent changes in CX and EX to honor diversity and the needs of both customers and employees

21 Jun Face the Changes in CX and EX in Customer Service

Posted at 05:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey by Cassandra Vincent

Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....

11 Jun Face the New Changes in CX and EX in Customer Service (Updated)

Posted at 08:08h in Customer Satisfaction Blog, CX Journey, QA Metrics by Cassandra Vincent

Businesses must evolve as the people who work them and those who buy from them evolve. Changes in CX and EX in customer service have to come at the speed of change in the world as a whole....

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