ticket handling Tag

photo of person sitting cross legged lost in a labyrinth to represent ticket handling problems making customers feel lost

03 May 6 Ticket Handling Problems to Avoid for Better CX

Posted at 05:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey by Cassandra Vincent

Today we’re following up on our improper ticket closing blog. What happens to a ticket before it reaches the closing stage (if it ever does) impacts metrics and CX too. These are six ticket handling problems to avoid. ...

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