smart surveys Tag

27 Mar How to Create Great CX to Improve Customer Relationships

Posted at 05:00h in CX Journey by Cassandra Vincent

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Does your company use these tips?...

hand holding tablet showing a rate your experience asking customer for their 5 star customer service rating

20 Mar Unlock Better Customer Feedback and Service Agent Scoring With These Tips

Posted at 05:00h in CX Journey, QA Metrics by Cassandra Vincent

In today's highly competitive business landscape, customer service is the differentiator between brands. There are ways to unlock better customer feedback and service agent scoring to keep a competitive service edge. ...

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