20 Mar Trends in Customer Experience show Agents Need Support
45% of agents don’t feel they have sufficient tools for success. Why is that? How can you support your customer service agents and improve customer experience?...
real time data Tag
13 Mar Customer Service Agent Scoring and Actionable Data
Posted at 07:00h
in Agent Training/Retention, Customer Satisfaction Blog, Favorites, QA Automation, QA Metrics
“Too much information, running through my brain…” The Police have it right. We're drowning in the amount of info available to us. However, what use is data that isn’t sifted or that comes too late? In customer service it means loss of clients and...