QA processes Tag

12 Oct A Chat about QA Tools and Process

Posted at 05:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites, QA Automation by Cassandra Vincent

What goes into a quality QA process? Updated October 2022 (Originally posted February 2019) Grab a cup of tea, coffee or liquid of choice and let’s talk quality assurance. It’s not the most exciting topic but a vital one to your company’s longevity. There are...

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