QA Automation Tag

image of happy yellow Labrador dog jumping in the water

22 Feb How AI Support Apps on Zendesk Help Your CX and EX Now

Posted at 05:00h in CX Journey, QA Automation by Cassandra Vincent

You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps available on Zendesk that integrate with what you already use. Your company doesn’t need to be gigantic or...

Csat.ai dog with speech bubble reading phrase based models

19 Oct Phrase Based Models for Customer Service QA Automation and Agent Training

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. This is a powerful customer service technology in multiple ways....

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