Phrase based models Tag

hand holding tablet showing a rate your experience asking customer for their 5 star customer service rating

20 Mar Unlock Better Customer Feedback and Service Agent Scoring With These Tips

Posted at 05:00h in CX Journey, QA Metrics by Cassandra Vincent

In today's highly competitive business landscape, customer service is the differentiator between brands. There are ways to unlock better customer feedback and service agent scoring to keep a competitive service edge. ...

Csat.ai dog with speech bubble reading phrase based models

19 Oct Phrase Based Models for Customer Service QA Automation and Agent Training

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. This is a powerful customer service technology in multiple ways....

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