PBX Tag

call centers have moved on from switchboards

20 Feb Contact Center Tech – Switchboard to Automatic Call Distribution

Posted at 07:00h in Customer Satisfaction Blog, CX Journey by Cassandra Vincent

It may not change fast enough for some (“your estimated wait time is 27 minutes…”), but call center communication has come a long way, baby. Imagine having to write an actual letter, on real paper with a stamp and everything, to get an issue addressed. That...

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