Key Performance Indicators Tag

20 Sep How KPIs Help Call Centers Win in the Business Game

Posted at 07:00h in Customer Satisfaction Blog, Favorites, QA Metrics by Cassandra Vincent

There are 26 calls in the queue, 70 calls in progress and Dee’s target is for her 85 Reps to address their clients’ issues in 5 minutes or less and make 7-12 sales each by the end of the day. That is just a small...

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