10 May Employee Engagement, CX and Happiness
Employee engagement and CX are powerfully connected. Empower employees with information and invest in them as people for great customer experience and business....
employee engagement Tag
02 Nov CX and EX KPI Trends: How Inflation and the Great Resignation have Changed Customer Service Metrics
Times, they are always a-changing. No longer silently taking poor treatment, employees and customers have pushed back against companies: employees via the Great Resignation, and customers with changing brand loyalty. Inflation in the US is at a decade high on the heels of two already...