disrupt Tag

Disrupt Live Chat ID 78546237 © Rawpixelimages | Dreamstime.com

08 May Disrupt Live Chat – 3 Considerations on How to End Interactions

Posted at 07:00h in Customer Satisfaction Blog, CX Journey, Favorites by Cassandra Vincent

Beth contacted her wireless provider via chat to ask about data upgrade options for her phone plan . The customer service rep, Dale, answered her question with ease. Beth thanked him, they talked about how cool the most recent “Game of Thrones” episode was and...

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