CX Journey Tag

bad robot with word bad robot on a wooden floor with reflection

05 May Bad Bot vs Good Customer Service

Posted at 05:00h in Customer Satisfaction Blog, CX Journey by Cassandra Vincent

The chatbot. These digital interface tools have become a familiar, sometimes funny, sometimes maddening part of online customer service. Even with the growth of AI there are many bad bots, but they do not have to crush good customer service. ...

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