14 Dec Customer First: Is It Always the Best Policy?
A customer first policy is not always best, even for the customer, when it’s missing key components for success....
customer relationships Tag
13 Jul 10 Aspirational Customer Experience Quotes from the Pros
You want to be the best in your industry. Listen to the advice of some of the best. Here are some aspirational customer service quotes from the pros on practices to aim your business for the stars. ...
06 Jul Building Customer Trust: Take Time to Follow Up and Use Data to Understand Your Customers
Building customer trust requires follow up and understanding your customer preferences....
12 Feb Customer Love Benefits Both Sides: Appreciation Is The Chocolate In CX
Do you love your customers? Do they know it? Customer love nurtures your B2C relationships....
25 Sep The Customer Experience Time Loop: Give Information, Get Transferred, Repeat
Are your customers caught in a customer experience time loop? Your customer facing AI solutions, like chatbots, never tire of repetition. However, your customers and agents do....
10 Sep With The History Of Lies In Customer Service, How Do You Build An Authentic Customer Relationship?
A history of lies makes it hard to build a lasting relationship. How do you build an authentic customer relationship in a business climate known for manipulating customers? ...