27 Mar How to Create Great CX to Improve Customer Relationships
Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Does your company use these tips?...
Customer Needs Tag
21 Jun The Art of Communication in Contact Centers
Latency, language differences, awkward auto-corrects, improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love): there are many challenges for communication in contact centers with omnichannel customer access. Upgrade your approach to communication. ...
03 Oct Customers: Love Them or Lose Them
Customers. They are the heartbeat of all business. After all, businesses without customers don’t stay in business. They are the gas to the engine. The sunshine to the garden. It is vital to keep and grow your customer base. That means providing an exceptional experience with customer service. Product...