CRM Tag

28 Nov Don’t Assume your Customer Service Agent is an Idiot

Posted at 07:00h in Agent Training/Retention, Customer Satisfaction Blog, Favorites by Cassandra Vincent

If your customer has been through the online FAQ, searched the product manual, tried finding a solution on Youtube but still needs help, their next step is a call to your customer service team. The quality of agent service they receive reflects directly on your...

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