06 Jul Building Customer Trust: Take Time to Follow Up and Use Data to Understand Your Customers
Building customer trust requires follow up and understanding your customer preferences....
communication Tag
21 Jun The Art of Communication in Contact Centers
Latency, language differences, awkward auto-corrects, improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love): there are many challenges for communication in contact centers with omnichannel customer access. Upgrade your approach to communication. ...
18 Mar Crisis as Catalyst: Managing Your Remote Customer Service Team
When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. For some of you this may be new...
30 Oct Don’t Bury your Customer Service
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business....
10 Jul Channel the Brand Voice Right: Contact Center Outsourcing Challenge
There are many challenges to outsourcing to a contact center. One of those challenges is channeling the company vibe so the customer service experience fits the brand. There are key tools that help make brand voice come through in your customer service experience....