27 Mar How to Create Great CX to Improve Customer Relationships
Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Does your company use these tips?...
brand trust Tag
09 Nov Customer Segmentation: Know Your Brand, Know Your Customer for the Best Service Strategies
Knowing your brand, knowing your consumers, understanding customer segmentation and tracking changes helps you make informed decisions. You want that knowledge before you’re hit with a difficult situation you have to respond to quickly. ...
06 Jul Building Customer Trust: Take Time to Follow Up and Use Data to Understand Your Customers
Building customer trust requires follow up and understanding your customer preferences....
16 Oct Acceptable vs. Desired: The Power of Balance, Diversity, Inclusivity and Trust in Customer Evolution
Humans are innovative creatures: the internet, AI, cold brew coffee. Innovation means change and change is bumpy....
10 Sep With The History Of Lies In Customer Service, How Do You Build An Authentic Customer Relationship?
A history of lies makes it hard to build a lasting relationship. How do you build an authentic customer relationship in a business climate known for manipulating customers? ...
01 May To Win Millennial Customers Understand Them Don’t Mock Them
We’ve heard the term “me, me, me generation” and that millennials are lazy and self-obsessed over and over again. The major news outlets quoting stats hasn’t helped. Hasbro even made a Monopoly for Millennials. Not everyone was amused though. Whether you buy into the stereotypes...