brand personality Tag

14 Nov Don’t Assume Your Customer is an Idiot

Posted at 07:00h in Agent Training/Retention, Customer Satisfaction Blog, CX Journey by Cassandra Vincent

“Have you tried turning it off and on again?” The phrase spoken by many IT pros and made even more famous in the Britcom The IT Crowd. The character Roy has repeated this question so much he made a recording of it that he plays...

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