28 Jun Reputation Inflation: The Problem With Fake Star Ratings
Reputation inflation is more than useless. It masks problems, ruins data and feeds a culture of fear....
Bias Tag
29 Jun 5 Points for Effective Contact Center Agent Feedback
Jimi Hendrix loved to fling his guitar around to get weird and wonderful sounds from the feedback.” Jimi Hendrix and his guitar virtuosity aside, we are focusing on their business use of the word feedback: information about something such as a new product or someone's...