Average Wait Time Tag

Disrupt Live Chat ID 78546237 © Rawpixelimages | Dreamstime.com

08 May Disrupt Live Chat – 3 Considerations on How to End Interactions

Posted at 07:00h in Customer Satisfaction Blog, CX Journey, Favorites by Cassandra Vincent

Beth contacted her wireless provider via chat to ask about data upgrade options for her phone plan . The customer service rep, Dale, answered her question with ease. Beth thanked him, they talked about how cool the most recent “Game of Thrones” episode was and...

05 Dec QA Goals to Save Money in Contact Centers

Posted at 07:00h in Customer Satisfaction Blog, QA Automation, QA Metrics by Cassandra Vincent

Goals. When QA goals are met both customers and businesses score. These scores lead to cost savings and cheers. Customers cheer when they feel that they matter. Treat your customers like valuable members of your team! Here are some QA goals in contact centers to...

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