automated menu Tag

17 Jun Smells Like Bad Service

Posted at 09:00h in Customer Satisfaction Blog, CX Journey by Cassandra Vincent

Customer service that stinks leaves a lasting impression. The Automated Menu Goes Round and Round Repetition may have been fun when you were three. “Play the song again, Dad!” As an adult trying to solve a problem it is maddening. In a post-COVID world the companies...

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