08 Mar How To Ensure Your Customers Get The Right Answer
The right answer benefits both your business and your customer. It's especially good when that answer comes via the first contact....
automated analysis Tag
12 Oct A Chat about QA Tools and Process
Posted at 05:00h
in Agent Training/Retention, Customer Satisfaction Blog, CX Journey, Favorites, QA Automation
What goes into a quality QA process? Updated October 2022 (Originally posted February 2019) Grab a cup of tea, coffee or liquid of choice and let’s talk quality assurance. It’s not the most exciting topic but a vital one to your company’s longevity. There are...
13 Nov Win the Game: Power Up your Customer Service with a Quality Assurance Strategy
Business challenges are like levels in a game. The more tools, skills and tricks you have (especially if you’re a noob), the more successful you will be. You can power up your customer service with a Quality Assurance strategy for a successful business campaign. ...