10 May Employee Engagement, CX and Happiness
Employee engagement and CX are powerfully connected. Empower employees with information and invest in them as people for great customer experience and business....
agent satisfaction Tag
07 Jun An Unhappy Customer Service Agent is More Than a Meme
An unhappy customer service agent is more than a meme, they are a person with difficulties that have solutions.Customer service whether it is as a content moderator, contact center agent or customer sales rep is emotionally taxing....