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Customer Satisfaction Blog

Your Business Needs a Call Center Like a Crop Needs Bees, but How Much Do the Costs Sting?

Like sun and water to a crop, call centers are a necessary part of success providing important data to secure and build business over time. But, how much do call center costs sting? Call center costs ...

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Customer Satisfaction Blog

How KPIs Help Call Centers Win in the Business Game

There are 26 calls in the queue, 70 calls in progress and Dee’s target is for her 85 Reps to address their clients’ issues in 5 minutes or less and make 7-12 sales each by the end of the day. That...

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Customer Satisfaction Blog

3 Other Reasons Customers Contact Customer Service

Alice can’t get her computer to boot. George received a part that doesn’t fit his motor. Dani never received her order at all. And Raj is almost apoplectic with frustration this is his fourth atte...

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Customer Satisfaction Blog

The Contact Center and the Call Center: Customer Service Battlestations

It is lurking. When everything is going well we forget it’s slumbering presence, waiting to be awoken. One broken part, an incorrect billing or multiple fails and it awakens, sometimes with enough f...

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Customer Satisfaction Blog

AI is changing Customer Service forever, for the better.

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. AI is changing the current customer service sector, but AI has be...

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Customer Satisfaction Blog

How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here.  But, it isn’t that easy. &nbs...

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