staffing shortage Tag

Image of holiday season customer service staffing overwhelm with Santa under a pile of packages

30 Nov The 2022 Holiday Season Customer Service Staffing: Keep the Agents You Have

Posted at 05:00h in Agent Training/Retention, QA Automation by Cassandra Vincent

Research released in November found 45% of businesses are having trouble staffing contact center and back office roles. For the 2022 holiday season customer service staffing it’s critical to keep the agents you have during your most profitable season. ...

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