27 Mar How to Create Great CX to Improve Customer Relationships
Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Does your company use these tips?...
social listening Tag
13 Mar 5 Social Media Strategies To Help You Forge Powerful Connections With Gen Z
As a customer service leader you know that providing great customer experience is essential to the success of your business. According to research it’s Gen Z that follows brands most on social media at 61% compared to 53% of Millennials and 36% of Gen X...
09 Nov Customer Segmentation: Know Your Brand, Know Your Customer for the Best Service Strategies
Knowing your brand, knowing your consumers, understanding customer segmentation and tracking changes helps you make informed decisions. You want that knowledge before you’re hit with a difficult situation you have to respond to quickly. ...