personalized response Tag

21 Jun The Art of Communication in Contact Centers

Posted at 05:00h in Agent Training/Retention, CX Journey, Favorites by Cassandra Vincent

Latency, language differences, awkward auto-corrects, improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love): there are many challenges for communication in contact centers with omnichannel customer access. Upgrade your approach to communication. ...

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