non-voice channels Tag

2023 customer service trends post image of two hands and the words new trends 2023

12 Jan 2023 Customer Service Trends: What the Data and the Pros Have to Say

Posted at 05:00h in Agent Training/Retention, CX Journey by Cassandra Vincent

The new year brings new trends besides inflation, staffing issues and severe weather. The contact center and customer support industry continue to evolve. Data and customer service professionals have insight into 2023 customer service trends and the reasons behind them....

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