improper ticket closing Tag

hand crossing out the UN in unsolved to represent improper ticket closing

19 Apr 3 Reasons For Improper Ticket Closing in Customer Support

Posted at 05:00h in Agent Training/Retention, QA Metrics by Cassandra Vincent

Documented customer complaints have been around since, well since the first record of one in 1750 BC (which was much harder a complaint to make than sending an email). Closed tickets are happy customers. Or are they?...

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