CUstomer Journey Tag

Smart Survey happy CSAT.AI dog comforting worried dog

17 Aug 5 Ideas for Smarter Surveys that Provide Targeted Customer Service Data

Posted at 05:00h in CX Journey by Cassandra Vincent

Customers want you to know how they feel. They don’t want to be blindsided by an epic survey full of non applicable questions that interrupts them trying to get their issue solved. The key is smarter surveys that give you usable customer service data, while...

Cartoon CSAT.AI customer service dog with title CSAT vs NPS two important yet often confused customer service metrics

20 Jul CSAT vs NPS: Two Important Yet Often Confused Customer Service Metrics

Posted at 05:00h in CX Journey, QA Metrics by Cassandra Vincent

Putting two important metrics in perspective and understanding why they are both measured with 5 examples each of CSAT vs NPS®....

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