Contact Center Revenue Tag

Image of female customer service agent with headset, smiling and holding money to illustrate contact center revenue

01 Feb Contact Center Revenue: How Value Creates a Profit Center and Cost Reducer

Posted at 05:00h in Agent Training/Retention, CX Journey by Cassandra Vincent

The negative nickname of ‘cost center’ applied to contact centers works against the success of quality customer service. Recognize opportunities for contact center revenue and cost reduction. This helps get bosses on board with investing in customer service as a profitable sales tool. ...

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