Agent performance Tag

05 Oct Nudging for Improved Customer Experience and Agent Performance

Posted at 05:00h in Agent Training/Retention, CX Journey by Cassandra Vincent

Nudges don’t remove freedom of choice, they make a certain choice more attractive. The aim is to make those preferred choices beneficial to the chooser. We’re not focusing on negative nudges or those meant to manipulate for the benefit of another party. In the case...

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