08 Mar How To Ensure Your Customers Get The Right Answer
The right answer benefits both your business and your customer. It's especially good when that answer comes via the first contact....
active listening Tag
21 Jun The Art of Communication in Contact Centers
Latency, language differences, awkward auto-corrects, improper use of emojis (no, the poop emoji is not chocolate and 'LOL' doesn’t mean lots of love): there are many challenges for communication in contact centers with omnichannel customer access. Upgrade your approach to communication. ...