As the boss, you’re not a sentinel – watching everything – nor do you want to be.
You want loyal customers but should your ‘pack’ of employees be fearful or empathetic?
“I’ve been very happy with CSAT.AI so far. I’ve tried many QA services, and this is the only one I’ve found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide… I look forward to continued optimizations with CSAT.AI!”
Maggie, Director ~ Customer Support